Privacy Policy
INTRODUCTION
Last updated: September 17, 2026
Lucie Gonella – Gonellart (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through luciegonella.com.
This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used or shared, and the choices and rights available to you.
PERSONAL INFORMATION WE COLLECT
Depending on how you use our website, we may collect information that you provide directly to us, including:
Your name
Your email address
Your telephone number, if provided
Your billing and shipping information when you make a purchase
Information you provide through our contact forms, VIP/insider sign-up forms, inquiries, or other communications
Information necessary to respond to an inquiry about an artwork or product
We may also collect certain technical information automatically when you visit our website, such as your IP address, browser or device information, pages visited, and information collected through cookies or similar technologies.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
Respond to your questions and requests
Provide information about artworks, products, or services
Process and manage purchases and orders
Communicate with you regarding an order or inquiry
Send promotional or informational communications when you have chosen to receive them
Operate, maintain, secure, and improve our website
Measure website and advertising performance where you have consented to optional cookies
Comply with applicable legal and regulatory requirements
We limit the collection and use of personal information to what is reasonably necessary for these purposes.
PAYMENTS
When you make a purchase through our website, payments may be processed by third-party payment service providers, including Square and PayPal.
Payment information such as your full credit card number is handled by the applicable payment processor according to its own privacy and security practices. We do not intend to directly store your complete credit card information on our website.
SERVICE PROVIDERS
We may use third-party service providers to help operate our website, process transactions, manage communications, host or store information, deliver products or services, or provide other functions necessary to operate our business.
These providers may have access to personal information only to the extent necessary to provide their services or as otherwise permitted or required by law.
Some service providers may process or store information outside Québec or Canada. Where applicable, personal information may therefore be subject to the laws of another jurisdiction. Québec law imposes requirements when personal information is communicated or entrusted for processing outside Québec.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses essential cookies that are necessary for the website to function.
With your consent, we may also use optional cookies and similar technologies to measure website activity and support advertising.
Our website currently uses the Meta Pixel (Facebook). Meta-related cookies, such as fbp and, where applicable, fbc, may be used to measure advertising performance and website interactions.
You can choose whether to accept optional cookies through the cookie consent banner displayed on our website. Refusing optional cookies does not prevent the use of cookies that are necessary for the website to function.
CONSENT AND COMMUNICATIONS
Where consent is required, we seek to obtain it in accordance with applicable privacy requirements.
If you have subscribed to promotional or informational emails, you may unsubscribe using the unsubscribe option provided in those communications or by contacting us.
You may also withdraw your consent to certain uses of your personal information, subject to applicable legal or contractual restrictions.
RETENTION AND DESTRUCTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, accounting, or business requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.
Québec businesses are required to establish practices governing the retention and destruction of personal information.
SECURITY
We take reasonable administrative, technical, and organizational measures appropriate to the nature of the information we hold to protect personal information against unauthorized access, use, disclosure, loss, or other privacy incidents.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
Québec privacy requirements call for security measures that are reasonable in light of factors such as the sensitivity, purpose, quantity, distribution, and format of the information.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to request access to or correction of personal information we hold about you and to withdraw consent where applicable.
You may also contact us with a question or complaint regarding the handling of your personal information.
The Commission d’accès à l’information confirms that Québec businesses must provide information concerning access and rectification rights and the right to withdraw consent when collecting personal information.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party websites or services you choose to use.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal requirements.
When changes are made, the updated version will be published on this website and the “Last updated” date will be revised. Where required, we will provide appropriate notice of changes.
Québec law requires organizations collecting personal information through technological means to have a clear privacy policy and to notify affected persons of modifications to it.
PRIVACY OFFICER AND CONTACT
Lucie Gonella
Privacy Officer / Responsable de la protection des renseignements personnels
Lucie Gonella – Gonellart
Québec, Canada
Email: [email protected]
For questions, requests regarding your personal information, or privacy-related complaints, please contact the Privacy Officer at the email address above.